Refund Policy

This Refund Policy explains how Vularis (“we”, “us”) handles refunds and cancellations for products and services purchased through our products and websites. It forms part of, and should be read together with, our Terms & Conditions. By placing an order with us, you agree to the terms below.

Refunds for Orders Placed via Chatly (WhatsApp Commerce)

This section applies to purchases made by a customer from a business (“merchant”) using Chatly, our WhatsApp conversational commerce platform, where payment is taken through Paystack.

• The order is between the customer and the merchant. The merchant is responsible for order fulfilment, product quality, and delivery. Vularis provides the technology and payment-processing rails that enable the transaction.
• How to request a cancellation or refund. To cancel an order or request a refund, the customer should contact the merchant directly in the same WhatsApp conversation used to place the order.
• How refunds are processed. Because merchant-level payment splitting is still being rolled out, payments are currently processed through Vularis’s Paystack account on the merchant’s behalf. Once the merchant confirms that a refund is due, Vularis will process the refund via Paystack back to the customer’s original payment method, typically within 5–10 business days (Paystack’s standard processing window).
• Vularis’s role and liability. Vularis’s responsibility is limited to accurately and promptly processing refund transactions that the merchant has confirmed. Vularis is not a party to, and is not liable for, disputes about the underlying product or service quality between a merchant and their customer.
• Unresolved disputes. If a customer or merchant has a dispute that cannot be resolved between them, they may contact us at info@vularis.tech and we will assist where we are able.

Eligibility for a refund

If you are not satisfied with a purchase, you may request a refund within 14 days of the original purchase date. To be eligible, the request must relate to a product or service that has not been fully delivered, performed, or consumed, except where the product or service is found to be defective or not as described.

Non-refundable items

The following are generally not eligible for a refund:

• Custom development or consulting work already performed and delivered.
• Services that have been fully rendered at your request.
• Third-party fees (e.g. ad spend, payment processing, or licensing fees) already incurred on your behalf.

How to request a refund

To request a refund, email info@vularis.tech with your order details and the reason for the request, or use our contact page. We aim to acknowledge every request within 2 business days.

Processing

Approved refunds are issued to the original payment method within 5–10 business days. Depending on your bank or card provider, it may take additional time for the funds to appear in your account.

Cancellations

For recurring or subscription-based services, you may cancel at any time before your next billing date. Cancellation stops future charges; it does not retroactively refund the current billing period unless required by law.

Contact us

Questions about this policy? Reach us at info@vularis.tech or through our contact page. Vularis is based in Johannesburg, South Africa.