Terms & Conditions

These Terms & Conditions (“Terms”) govern your access to and use of the websites, products, and services operated by Vularis (Pty) Ltd (trading as Vularis, “we”, “us”, or “our”), a company registered in the Republic of South Africa under registration number 2025/599800/07. By using our products or services you agree to these Terms.

1. Who we are

Vularis is a technology holding company that builds and operates digital products, including Chatly, a WhatsApp conversational commerce platform through which businesses take orders and receive payments from their customers, and BoreholeHub, a borehole-services platform. Vularis (Pty) Ltd is the entity responsible for processing payments made through our checkout flows.

2. Use of our services

You agree to use our products and services only for lawful purposes and in accordance with these Terms. You are responsible for the accuracy of the information you provide and for maintaining the confidentiality of any account credentials.

3. Orders and payments

Where our services allow you to place an order or make a payment (including via Chatly’s WhatsApp checkout), you agree to pay the amounts shown at checkout. Payments are processed by our third-party payment provider, Paystack, and are subject to their terms. We do not store full card details. Prices and availability may change without notice.

4. Refunds and cancellations

Refunds and cancellations are governed by our Refund Policy, which forms part of these Terms. Please review it for eligibility, timeframes, and how to request a refund.

5. Privacy

Our handling of your personal information is described in our Privacy Policy, which forms part of these Terms and explains what data we collect (such as your name, contact details, WhatsApp number, and order information) and how we use it.

6. Intellectual property

All content, trademarks, and software associated with Vularis and its products remain the property of Vularis (Pty) Ltd or its licensors. You may not copy, modify, or redistribute them without permission.

7. Limitation of liability

To the maximum extent permitted by law, Vularis (Pty) Ltd is not liable for any indirect, incidental, or consequential loss arising from your use of our products or services. Nothing in these Terms excludes liability that cannot lawfully be excluded.

8. Changes to these Terms

We may update these Terms from time to time. Material changes will be reflected by updating the effective date above. Continued use of our services after changes take effect constitutes acceptance of the revised Terms.

9. Governing law

These Terms are governed by the laws of the Republic of South Africa, and any disputes are subject to the jurisdiction of its courts.

10. Contact

Vularis (Pty) Ltd
112 Phillips Street, Verwoerdpark, Alberton, Gauteng, 1449
Registration number: 2025/599800/07
Phone: 076 556 2070
Email: info@vularis.tech